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Experts in replacement uPVC Door Lock Mechanisms!

Returns and Refunds

We understand that sometimes when identifying a lock and during the delivery process things can go wrong - don't worry we're here to help and get the problem resolved as quickly as possible. If you wish to return or exchange a product you must contact us before doing so on 01612 970 198 or 08000 612 839 where we can advise the best solution.

Items returned because they are damaged or defective
If you are returning an item because it is damaged or defective, we will pay your costs of returning it to us and also provide a replacement product. uPVC Door Locks will check all items that are returned as damaged or defective.

Items returned within because an incorrect item has been ordered
If you are returning an item because it has been incorrectly ordered, return postage costs must be met by the customer. uPVC Door Locks will issue the refund for the price of the goods within 30 days of the refund process beginning. Please note postage costs will not be refunded.